Salisbury & District Value Cars was formed in March 1998 with the intention of providing a fast, reliable service with a strong emphasis on customer care. To this end we introduced a drivers dress code, full driver training and a strict no-smoking policy. At the time these concepts were revolutionary to the taxi industry, but Salisbury & District Value Cars were only falling in line with other public transport providers such as rail, bus and tube, who have long embraced these values.
The standards were set, and since that time we have gone from strength to strength with the original company evolving into The Value Cars Group. We are now the dominant force in our field, with over 100 vehicles, the majority of which are less than 3 years old. Our customer base provides approximately 9,000 jobs per week including many of the Corporate, Ministry of Defence and Local Government contracts in this area. The Value Car Group now serve in excess of 1,000,000 passengers a year, and provides work for over 130 people.
We could never have achieved this rapid growth without continual investment and recruitment of expertise to cope. The company has invested in the latest and best fleet management systems to cope with the pressures of the despatch and accounts office.
In 2001 The Value Cars Group was awarded ‘Welcome Host’ accreditation followed by the “Investors in People” status, a nationally recognised quality mark, in August 2002. Then in 2003 we were both proud and delighted to be awarded the prestigious South Wiltshire Business of the Year title.
Our fully trained drivers, who offer a first class service, underpin our commitment to customer service. The training the drivers receive from The Value Cars Group has been reinforced by them undertaking BTEC and NVQ qualifications.
By looking through our website, you can see that we take quality of service, our customers and our professional reputation very seriously. This has enabled us to be the best in the area – recognised by many Service Excellence awards.
We are proud of our team and make sure that we look after them. We were reaccredited for IIP in 2008 and received some fantastic comments from the assessor. We run staff events throughout the year to encourage teamwork – these are always huge fun and well received. Have a look at the gallery for photos of these events.
We also take pride in our community and support Salisbury Football Club and local charity events. Have a look at the gallery for photos of events we have been involved in.
Our customers have given us some great testimonials – here are just a couple of them.
“All kind helpful drivers, the people who answer the phones are great. I wouldn’t think of using any other firm.”
Mrs Langley, Salisbury
“Could I say a huge thank you to your driver Simon who drove my group of Salisbury Festival Friends and others to and from Bristol airport. Everyone said how pleasant he was and how good his driving was. I'm very grateful to him for giving their holiday such a good start and finish”
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